SHIPPING, BILLING & MEMBERSHIP
I just joined, when will I be billed again?
Welcome to the Tribe! You will not be billed again until AFTER you have received your first box. Re-billing happens on the 10th of the month, in advance of your next shipment which will ship at the end of each month.
How often will I be billed for my subscription?
Signing up for Wellness Tribe means opting into a recurring membership that bills you every month. All subscriptions rebill each month on the 10th, in advance of your next shipment. Wellness Tribe boxes are delivered the first week of each month.
When do I get my first box?
Sign up on or before the 29th of the month to get next month’s box, which ships the first week of each month. All orders processed after the 29th will ship the month after the upcoming month.
How do you ship your boxes?
Wellness Tribe is shipped via United States Postal Service (USPS) 2-3 day Priority Mail. For international shipments we use USPS First Class International Service. We ship our boxes the last week of each month so you get your box at the beginning of each month!
How do I cancel my account? (Cancellation Policy)
If you are not completely satisfied with your Wellness Tribe subscription, you can cancel your membership and discontinue your monthly payments at any time. In order to cancel before you are re-billed for the next shipment, you need to contact Wellness Tribe prior to the renewal date on the 10th of each month. Email: firstname.lastname@example.org We will respond back to most messages in under 24hrs! If your membership has already renewed and you'd like to cancel an upcoming shipment, you must request cancellation by the 28th of the month to be eligible for a refund. No refunds will be made for cancellations after the 28th. We do not offer refunds on boxes that have already shipped.
How do I receive a refund?
If you would like to receive a refund, you must request it prior to the start of order processing and shipping (the 28th of the month). Refunds are unavailable for boxes that have already shipped. If you have missing items or the box is damaged, we'll be happy to help you out! To contact us email email@example.com