Welcome to Wellness Tribe! The Wellness Tribe Website and Services (defined below) are provided by Wellness Tribe LLC (“Wellness Tribe”, “we” “us” or “our”). These terms and conditions (these “Terms and Conditions”) govern your (“you” or “your”) access to and use of the WellnessTribe.com web site (the “Website”) and all Products (defined below) and Services provided by Wellness Tribe via the Website including, without limitation, our monthly Product and gift Service (collectively, the “Services”). Wellness Tribe and you may be hereinafter referred to individually as, a “Party” or collectively as, the “Parties.”
Acceptance of Terms
By using our Website, Products or subscribing to our Services, you indicate your unconditional acceptance of these Terms and Conditions. Please read them carefully, as they may have changed since your last visit.
Scope of Service
Wellness Tribe maintains this Website as a Service to the user community that visits the Website subject to these Terms and Conditions. You are responsible for obtaining any equipment and Internet service necessary to access our Website and for paying any fees for the equipment and service you select. We may alter, suspend, or discontinue this Website or the Services in whole or in part, at any time and for any reason, without notice. The Website may also periodically become unavailable due to maintenance or malfunction of computer equipment or for other reasons (but hopefully not).
Users have a personal, non-transferable, non-exclusive right to access and use the Content of this Website subject to these Terms and Conditions. The term “Content” means all information, text, images, data, links, software, or other material accessible through the Website or Services, whether created by us or provided by a third party for display on the Website or through the Services.
The Content may contain typographical errors, other inadvertent errors or inaccuracies. We reserve the right to make changes to document names and content, descriptions or specifications of products or services, or other information without obligation to: (a) issue any notice of such changes; or (b) seek your consent to make such changes.
You may view, copy, download, and print Content that is available on this Website or through the Services, subject to the following conditions:
Nothing contained on this Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use this Website or any Content displayed on this Website, through the use of framing or otherwise, except: (a) as expressly permitted by these Terms and Conditions; or (b) with our prior written permission or the permission of such third party that may own the trademark or copyright of material displayed on this Website.
Registration and Membership; Product Sales
As a Wellness Tribe Member, you agree to receive e-mails promoting any special offer(s), including third party offers. We may from time to time send you our monthly newsletter. You may opt-out from receiving special promotions or our newsletter by emailing firstname.lastname@example.org or selecting to unsubscribe as may be provided in the applicable e-mail correspondence.
As a Wellness Tribe Member, each month we will ship you a package with a different selection of items from various holistic wellness brands. Each month of your subscription, the selection of Products may change. Accordingly, Wellness Tribe cannot guarantee that a selection available in a particular timeframe will be available in any subsequent timeframe.
BY SUBSCRIBING YOU AGREE TO PAY THE MONTHLY SUBSCRIPTION FEE FOR THE PRODUCTS THAT ARE SUPPLIED TO YOU EACH MONTH.
Billing and Payments
We use a third party payment service in lieu of directly processing your credit card information. By submitting your credit card information, you grant Wellness Tribe the right to store and process your information with the third party payment service, which it may change from time to time; you agree that Wellness Tribe will not be responsible for any failures of the third party to adequately protect such information, regardless of fault. All financial matters regarding your information are subject to the conditions of the third party payment service provider’s terms of service; the current version is attached as a link at https://stripe.com/gb/terms . You acknowledge that we may change the third party payment service and move your information to other service providers that encrypt your information using secure socket layer technology or other comparable security technology at any time without notice or your consent.
Shipping and Risk of Loss
Shipping costs are indicated at the time of your purchase. Shipping dates and/or arrival times are only estimates. For loss/damage claims, you must notify Wellness Tribe within thirty (30) calendar days of the date of your purchase if you believe all or part of your order is missing or damaged.
Replacement of Products and credits to your account for shipped merchandise claimed as not received are subject to our investigation, which may include postal-service notification. We will adjust your account at our discretion. Repeated claims of undelivered merchandise may result in the cancellation of your membership.
Returns and Exchanges
If a Product is defective or if something is missing or damaged, you may return it and we will send you a new item or credit your account. To request a refund, please contact us at email@example.com. When returning Products, it is your responsibility to take reasonable care to see that the Products are not damaged in transit and are received by us at our address as displayed on the postage label. Please note credits resulting from the monthly charge are only available up to thirty (30) calendar days past the date of the charge. Refunds are at the sole discretion of Wellness Tribe.
You may be charged local sales tax or VAT, if applicable.
This Website may be accessed from countries other than the United States. This Website and the Services may contain Products or references to Products that are only available within the United States and U.S. territories. Any such references do not imply that such Products will be made available outside the United States. If you access and use this Website outside the United States you are responsible for complying with your local laws and regulations.
Membership Cancellations (Cancellation Policy)
If you are not completely satisfied with Wellness Tribe, you can cancel your membership and discontinue your monthly payments at any time .
In order to cancel before you are re-billed for the next shipment, you need to contact Wellness Tribe prior to the renewal date on the tenth (10th) of each calendar month. Email: firstname.lastname@example.org.
If your membership has already renewed and you’d like to cancel an upcoming shipment, you must request cancellation by the twenty eighth (28th) of the applicable calendar month to be eligible for a refund.
IF YOU DO NOT CANCEL PRIOR TO THE TWENTY EIGTH DAY OF A CALENDAR MONTH, YOU CANNOT BE REFUNDED FOR THAT MONTH’S SHIPMENT. WE DO NOT OFFER REFUNDS ON BOXES THAT HAVE ALREADY BEEN SHIPPED.
To contact us to request cancellation, email email@example.com and we’ll get back to promptly!
Limitation of Liability
IN NO EVENT SHALL WELLNESS TRIBE ITS AFFILIATES, OR ITS AND THEIR OFFICERS, DIRECTORS, PARTNERS, MEMBERS, MANAGERS, OR EMPLOYEES BE LIABLE TO ANY USER OF THIS WEBSITE, OUR PRODUCTS OR SERVICES FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, LOSS OF USE, OR COSTS OF OBTAINING SUBSTITUTE GOODS OR SERVICES) ARISING OUT OF THE USE, INABILITY TO USE, UNAUTHORIZED ACCESS TO OR USE OR MISUSE OF THE PRODUCTS, SERVICES OR THE WEBSITE, OR ANY INFORMATION CONTAINED THEREON, WHETHER BASED UPON WARRANTY, CONTRACT, TORT ( INCLUDING NEGLIGENCE OF ANY KIND ), STATUTORY DUTY, OR OTHERWISE.
YOU AGREE WELLNESS TRIBE’S TOTAL CUMULATIVE LIABILITY IN CONNECTION WITH THESE TERMS AND CONDITIONS, THE WEBSITE, THE CONTENT, OR ANY PRODUCT OR SERVICES WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE AMOUNT YOU PAID TO WELLNESS TRIBE IN THE THEN-PRIOR CALENDAR MONTH.
Class Action Waiver
By this agreement, both you and WE ARE WAIVING CERTAIN RIGHTS TO LITIGATE DISPUTES IN COURT . You and we both agree that any arbitration will be conducted on an individual basis and not on a consolidated, class wide or representative basis. If for any reason this arbitration clause is deemed inapplicable or invalid, or to the extent this arbitration clause allows for litigation of disputes in court, you and we both waive, to the fullest extent allowed by law, any right to pursue any claims on a class or consolidated basis or in a representative capacity.
By using this Website, our Services, or supplied Products, you agree to indemnify, hold harmless and defend Wellness Tribe from any claims, damages, losses, liabilities, and all costs and expenses of defense, including but not limited to, attorneys’ fees, resulting directly or indirectly from a claim by a third party that arises in connection with use of this Website, Services, or Products by you or any other person accessing the Website using your Wellness Tribe Member login account.
Content Submitted by Users
We are not responsible or liable for the conduct of users, Wellness Tribe Members, or for any views, opinions and statements expressed in Content submitted for public display through our Website, such as through an online discussion forum or chat room. We do not prescreen Content posted to online discussion forums or chat rooms, if any. With respect to such forums and chat rooms, we are acting as a passive conduit for such distribution and are not responsible for Content. Any opinions, advice, statements, services, offers, or other information in Content expressed or made available by users of an online discussion forum or chat room are those of the respective author(s) or distributor(s) and not of Wellness Tribe. We neither endorse nor guarantee the accuracy, completeness, or usefulness of any such Content. You are responsible for ensuring that Content submitted to this Website is not provided in violation of any copyright, trade secret or other intellectual property rights of another person or entity. You shall be solely liable for any damages resulting from any infringement of copyrights, trade secret, or other intellectual property rights, or any other harm resulting from your uploading, posting or submission of Content to this Website.
We have the right, but not the obligation, to monitor Content submitted to our Website through an online discussion forum or chat room, to determine compliance with these Terms and Conditions and any other applicable rules that we may establish. We have the right, in our sole discretion, to edit or remove any material submitted to or posted in any online discussion forum or chat room provided through this Website. Without limiting the foregoing, we have the right to remove any material that Wellness Tribe, in its sole discretion, finds to be in violation of these Terms and Conditions or otherwise objectionable, and you are solely responsible for the Content that you post to this Website.
Federal law restricts lobbying activities by tax-exempt organizations. “Lobbying” includes certain activities intended to influence legislation. Content posted by users does not constitute lobbying by Wellness Tribe, but may constitute lobbying by you or an organization that you represent. You are responsible for complying with any applicable lobbying restrictions.
By accessing our Website or any chat room, online discussion forum, or other Service provided through our Website, you agree to abide by the following standards of conduct. You agree that you will not, and will not authorize or facilitate any attempt by another person to use our Website or any related chat room or online discussion forum to:
Wellness Tribe does not claim ownership of any materials you make available through the Website. With respect to any materials you submit or make available for inclusion on the Website, YOU GRANT Wellness Tribe a perpetual, irrevocable, non-terminable, worldwide, royalty-free and non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works, and sublicense such materials or any part of such materials. YOU HEREBY REPRESENT, WARRANT AND COVENANT that any materials you provide do not include anything (including, but not limited to, text, images, music or video) to which you do not have the full right to grant Wellness Tribe the license specified above. YOU FURTHER REPRESENT, WARRANT AND COVENANT that any materials you provide will not contain libelous or otherwise unlawful, abusive or obscene material. Wellness Tribe will be entitled to use any content submitted by you without incurring obligations of confidentiality, attribution or compensation to you.
Wellness Tribe’s Services are available only to, and may only be used by, individuals who are eighteen (18) years or older who can form legally binding contracts under applicable law. Individuals under the age of eighteen (18) can use this Service only in conjunction with and under the supervision of a parent or legal guardian. In this case, the adult is the user and is responsible for any and all activities, subscribers and purchasers.
Intellectual Property Rights
Unless otherwise noted, all Content contained on this Website is the property of Wellness Tribe and/or its affiliates or licensors, and is protected from unauthorized copying and dissemination by applicable United States copyright law, trademark law, international conventions and other intellectual property laws. Product names are trademarks or registered trademarks of their respective owners.
We do not claim ownership of Content submitted by users without compensation by Wellness Tribe and with the expectation that such Content will be made publicly accessible through our Website. By submitting such Content, however, you agree to grant us a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, distribute, reproduce, modify, adapt, create derivative works from, and publicly perform or display such Content. This license shall remain in effect until we delete the Content from our systems.
Copyright Infringement; Notice and Take Down Procedures
If you believe that any materials on this Website infringe your copyright, you may request that they be removed. This request must bear a signature (or electronic equivalent) of the copyright holder or an authorized representative and must include the following information: (a) identification of the copyrighted work that you believe to be infringed, including a description of the work and, where possible, a copy or the location of an authorized version of the work; (b) identification of the material that you believe to be infringing and its location, including a description of the material, its Website location or other pertinent information that will help us to locate the material; (c) your name, address, telephone number, and email address; (d) a statement that you have a good faith belief that the complained of use of the materials is not authorized by the copyright owner, its agent, or the law; (e) a statement that the information in your claim is accurate; and (f) a statement that “under penalty of perjury,” you declare that you are the lawful copyright owner or are authorized to act on the owner’s behalf.
In an effort to protect the rights of copyright owners, we maintain a policy for the termination, in appropriate circumstances, of users of this Website who are repeat infringers.
When you register to become a Wellness Tribe Member on this Website, you will be required to establish a login identifier and a password. You are responsible for protecting your login and password from unauthorized use, and you are responsible for all activity that occurs on your account (including without limitation financial obligations). You agree to notify us immediately if you believe that your login or password has been or may be used without your permission so that appropriate action can be taken. We are not responsible for losses or damage caused by your failure to safeguard your login and password.
Disclaimer of Warranty
YOU ARE SOLELY RESPONSIBLE FOR DETERMINING IF THE PRODUCTS ARE SUITABLE FOR YOUR USE AND CONSUMPTION. WE ARE NOT ABLE TO PROVIDE ANY ASSURANCES REGARDING ALLERGIES.
Under no circumstances will we be liable for any loss or damage caused by your use of the Products, Services or your reliance on information in any Content on this Website. YOU AGREE THAT YOUR SOLE AND EXCLUSIVE REMEDY ARISING FROM OR RELATING IN ANY WAY TO ANY PRODUCT SHALL BE ITS REPLACEMENT OR A CREDIT TOWARDS ANOTHER MONTHLY SHIPMENT, IN WELLNESS TRIBE’S SOLE DISCRETION.
YOU MAY RETURN DEFECTIVE PRODUCTS WITHIN THIRTY (30) CALENDAR DAYS OF DELIVERY. EXCEPT AS EXPRESSLY PROVIDED HEREIN, ALL PRODUCTS SUPPLIED, AND ALL TEXT, IMAGES, AND OTHER INFORMATION ON OR ACCESSIBLE FROM THIS WEBSITE ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SPECIFICALLY, BUT WITHOUT LIMITATION, WELLNESS TRIBE DOES NOT WARRANT THAT: (a) THE INFORMATION AVAILABLE ON THIS WEBSITE IS FREE OF ERRORS; (b) THE PRODUCTS OR SERVICES ARE NOT DEFECTIVE; (c) THE FUNCTIONS OR SERVICES (INCLUDING BUT NOT LIMITED TO MECHANISMS FOR THE DOWNLOADING AND UPLOADING OF CONTENT) PROVIDED BY THIS WEBSITE WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS; (d) DEFECTS WILL BE CORRECTED, OR (e) THIS WEBSITE OR THE SERVER(S) THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Links to Third-Party Websites
This Website may contain links to third party websites (“Third Party Websites”) that are provided to you as a convenience. Any Third Party Website accessed from our Website is independent from Wellness Tribe, and we have no control over the content of such websites. We are not responsible for the content of any linked Third Party Website or for any loss or damage incurred in connection with your use such links or dealings with the operators of such Third Party Websites.
No Implied Endorsements
In no event shall any reference to any third party or third party product or service be construed as an approval or endorsement by Wellness Tribe of that third party or of any product or service provided by a third party. Likewise, a link to any third party Website does not imply that we endorse or accept any responsibility for the content or use of such a Website. Wellness Tribe does not endorse, warrant or guarantee any product or service offered by any third party through an online discussion forum or chat room accessible through this Website and will not be a party to or in any way monitor any transaction involving any third party providers of products or services. As with the purchase of a product or service through any medium or in any environment, you are responsible for exercising appropriate judgment and caution.
We make no representation that information on this Website, or the Products or Services we provide, are appropriate or available for use outside the United States. Those who choose to access this Website from outside the United States do so on their own initiative and at their own risk and are responsible for compliance with applicable local laws.
We may terminate any Wellness Tribe Member’s monthly subscription or access to our Website or Services, including access to any online discussion forum or chat room, in our sole discretion, for any reason and at any time, with or without prior notice. It is our policy to terminate Wellness Tribe Members who violate these terms and conditions, as deemed appropriate in our sole discretion. You agree that we are not liable to you or any third party for any termination of your access to our Website or Services.
These Terms and Conditions shall be governed and interpreted pursuant to the laws of the State of Florida, notwithstanding any principles of conflicts of law.
All disputes arising out of or relating to these Terms and Conditions shall be finally resolved by arbitration conducted in the English language in PALM COAST, FL, U.S.A. under the Commercial Arbitration Rules of the American Arbitration Association. The Parties shall appoint as sole arbitrator, a retired judge who presided in the State of Florida. The Parties shall bear equally the cost of the arbitration (except that the prevailing Party shall be entitled to an award of reasonable attorneys’ fees incurred in connection with the arbitration in such an amount as may be determined by the arbitrator). All decisions of the arbitrator shall be final and binding on both Parties and enforceable in any court of competent jurisdiction. Notwithstanding the foregoing, we shall be entitled to seek injunctive relief, security, or other equitable remedies from federal and state courts located in the State of Florida or any other court of competent jurisdiction. Under no circumstances shall the arbitrator be authorized to award punitive damages, including but not limited to federal or state statutes permitting multiple or punitive damage awards or any other damages limited and/or waived by these Terms and Conditions. Any purported award of punitive or multiple damages shall be beyond the arbitrator’s authority, void, and unenforceable.
If any part of these Terms and Conditions is held to be unlawful, void, or unenforceable, that part will be deemed severable and shall not affect the validity and enforceability of the remaining Terms and Conditions.
These Terms and Conditions constitute the entire agreement between the parties relating to the subject matter herein. We may, at our sole discretion and without notice, revise these terms at any time by updating this posting.
For Additional Information
If you have any questions about these Terms and Conditions, please contact firstname.lastname@example.org.
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our online store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and e-mail address.
When you browse our online store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
E-mail marketing (if applicable): With your permission, we may send you e-mails about our online store, new products, services and other updates. We never share your e-mail with third parties.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply from any such action that you consent to our collecting it and using it for that specific reason only. For example, when you subscribe to a monthly subscription, you consent to have your account charged on a monthly basis, until directed otherwise in writing.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact or bill you, for the continued collection, use or disclosure of your information, at any time, by contacting us at email@example.com.
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required to do so by law or regulation or if you violate our Terms of Service.
If you choose a direct payment gateway to complete your purchase, then Stripe (our third party payment service) stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read our Terms of Service
SECTION 4 – THIRD-PARTY SERVICES AND LINKS
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
When you click on links on our online store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.
SECTION 5 – SECURITY
To protect your personal information, we take reasonable precautions and follow customary industry practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 6 – COOKIES
Google Analytics uses first-party cookies to track visitor interactions on our site. PREF, persistent for a very short period, Set and tracked by Google. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors
SECTION 7 – AGE OF CONSENT
By using this website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you; register a complaint; or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org or by mailing us at: